FAQs | Rivet & Sway
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Frequently Asked Questions

Frames and Lenses

What are your glasses made of?

We love high-end, boutique quality as much as the next girl, which is why we don’t cut corners. We offer frames in precision-cut, highly durable plastic and metal with rich color, beefy barrel hinges and stainless steel rivets.

Our lenses are made from the same materials used in space shuttle windshields — thin and lightweight polycarbonate. Tough stuff! We will upgrade our standard lenses to a 1.67 high-index lens for an additional $30. Every lens comes with scratch-resistant and glare-free 100% UV protection coatings. And finally, we hand-check each order for quality twice before delivery. That’s right, twice!

What do I do if my frames need adjustment?

So…you’re excited to try on your new Rivet & Sway specs. The color is great, the style is awesome, and they feel solid in your hands. But something doesn’t seem quite right. You take ‘em off and put ‘em on again. Hmmm. Not to worry! It’s common to need an easy tweak here and there to center your eyes, get the frames straight, or to make them a bit more comfortable.

Most issues can be addressed by adjusting the temples, or the arms, of the frame. Before you get started, please read these helpful tips:

  • Adjusting the temples is much easier when the temples are warm. Heat them under a hot hair dryer for about 60 seconds. Make sure they’re cool enough to touch but warm enough to bend. We don’t want you to burn yourself!
  • It’s important that you provide the frames some stability while you’re adjusting the temples so that the hinges don’t break. Firmly cup the face of your frames in your hand as you adjust each temple.
  • For metal frames, we don’t recommend adjusting the nose pads. They’re hard to get right and more prone to break if bent too far or too fast.
  • Be gentle. Small adjustments work wonders; big adjustments are hard to correct if you go too far.
  • If you’re still having trouble after trying a solution below, feel free to give us a call.

Fit Issue

Temple Tweaks

They slide down my nose or sit too low

Cup the face of the frame in your hand and bend the curve of the temple tip so it rests just behind your ears. If that doesn’t do the trick, try bending each temple tip slightly inward so they grip your head more snugly.

They sit too high on my nose

Cup the face of the frame in your hand and bend the temple tips outward so they grip your head less snugly. You could also try flattening the curve of the temple tip so it rests more comfortably behind your ears.

 

They’re crooked

Cup the face of the frame in both hands with the temples extending towards your body. Very gently tweak the temples in opposite directions, pulling the side that sits lower upward and the side that sits higher lower. You’re essentially pulling on the hinges so be very gentle so you don’t compromise the hinge integrity. Alternatively, on the lower side you can bend the temple tip in and up so that it grips your head in a spot above your ear.

They’re too tight

Cup the face of the frame in your hand and bend the temple tips outward so they grip your head less snugly and/or flatten the curve of the temple tip so it rests more comfortably behind your ears.

If adjusting the frames yourself makes you a bit nervous, you could also take your frames to be adjusted by an optician or your optometrist. Many eye clinics and eyewear retail stores will do it for free or may charge a small fee. It’s worth a try!

We are also happy to coach you through the process via phone or Skype.  Email us at help@rivetandsway.com or call us toll free at (888) 900-4522.

What is the best way to clean my lenses?

For day-to-day cleaning of light smudges, a few swipes of the Rivet & Sway cleaning cloth should do the trick. To clean your lenses more thoroughly, simply rinse them with lukewarm water and soap, and dry them with the same micro-cloth bag. Please be careful to avoid using hot water on your lenses, as they can develop bubbles or cracks when exposed to high heat.

Do you offer prescription sunglasses?

We do! Our standard prescription sunglasses are available for $169, which includes 100% UV-protection. We also offer ultra-thin prescription sunglasses for an additional $30 ($199 total). These include the 100% UV-protection as well. 

When should you go for the ultra-thin, high-index lenses? We suggest opting in if, when you look at your prescription, any one of the following scenarios occurs:

  • One or both numbers under Sphere is stronger than -4
  • One or both numbers under Cylinder is stronger than -4 or +4

For Reading

  • One or both numbers under Sphere is stronger than +2
  • One or both numbers under Cylinder is stronger than -2 or +2

Please note that our Rx sunnies do not come with a gradient tint. Instead, they are one glamorous dark shade. And, because they take a little extra time to create, it may take up to 2 weeks for prescription sunglasses to arrive at your door. 

What’s the deal with your sunglasses pricing?

We offer three options on sunglasses depending on the type of lenses you need. Standard Rx Lenses are $169 and Ultra-Thin Lenses are $199. If you just want the sunglasses without prescription lenses, we have a Non-Rx (tinted lenses) option that costs $129. All three options include a 100% UV-protection coating to protect your eyes from the sun's harmful ultraviolet rays. 

Also note that our prescription sunnies will not come with a gradient tint because we hand-dye the lenses after we fill your prescription. Because of this, it may take a little longer to receive your prescription sunglasses (usually takes an extra 2-3 days). 

When should I get ultra-thin lenses?

For both opticals and sunglasses, we suggest opting in for our ultra-thin, high-index lenses if, when you look at your prescription, any one of the following scenarios occurs:

For Distance

One or both numbers under Sphere is stronger than -4

or

One or both numbers under Cylinder is stronger than -4 or +4

For Reading

One or both numbers under Sphere is stronger than +2

or

One or both numbers under Cylinder is stronger than -2 or +2

Still unsure? Give us a call at (888) 900-4522

Can I buy sunglasses without a prescription?

Of course. On the frame detail page for your desired pair of sunglasses, select “Non-Rx tinted lenses” from the Select Lens Type drop-down menu. This option costs $129 and includes 100% UV-protection to protect your lovely eyes from the sun’s harmful rays. 

What is included in the price of Rivet & Sway glasses?

Each prescription eyewear purchase includes:

  • Lightweight, super durable lenses:
    • For an additional $30, we’ll use a 1.67 ultra-thin lens
  • Glare-free and scratch-resistant coatings
  • Free two-day shipping by FedEx
  • Limited edition microfiber pouch
  • A 60-day, happiness-guaranteed return policy

And, of course, a big XO for your order.


A note about our price reduction to $169

You may have noticed that we reduced our prices. This change came from customer feedback. We had been providing an ultra-thin, high-index lens standard on all prescriptions. Some customers with light prescriptions felt these lenses were hard to adjust to because they're so different optically from polycarbonate lenses (the type most opticians use for low prescriptions). We also got feedback that some customers didn't want to pay for unneeded lenses. So we decided to make ultra-thin lenses an option for $30 extra. Now glasses with high quality, lightweight and impact-resistant polycarbonate lenses are only $169. Glasses with ultra-thin 1.67 high-index lenses are $199.  

Multiple-pair incentive

Another change we made was to make purchasing more than one pair of frames more compelling. We did this because we believe that eyeglasses are the ultimate fashion accessory and every women should have more than one pair. Now each additional pair of glasses purchased in the same order will be $99 (for glasses with standard lenses) or $129 (for ultra-thin, high-index lenses). 

Please note that sale frames are not eligible for multiple-pair pricing. 

 

 
Are your frames available in different sizes? How should I choose the best fit for me?

Each frame style is available in only one size, but we offer a variety of frame sizes within our collection. To verify the closest match to your current pair of frames look for three numbers on the inside of your frames grouped together like this: 50-13-135.

The first number refers to the width of the lens.
The second number refers to the width of the bridge.
The third number refers to the length of the “temple,” or the arm of the frame.

You may have also heard an optometrist or optician refer to “headroom,” which is the total width of the front of the frame. You can measure this yourself by measuring the inside edge of one temple across the frame front to the inside edge of the other temple.

The dimensions of each Rivet & Sway frame are listed on the product information page. We also offer some great advice for finding the right frame in these articles: How to Find a Frame by Size, the Perfect Fit Checklist and The Golden Guidelines. Of course, another great option is to select a few frames and try them on at home for free!

Can I order frames without prescription lenses?

Absolutely!! Specs are an accessory that can transform your look. We also recognize that some women have a complicated prescription that requires optometrist assistance, or you might need progressive or bifocal lenses (which we currently do not offer). Simply select “No lenses (frame only)" on the frame details page. Most optometrists will be happy to fit a Rivet & Sway frame with the right lens for you. Frame only sales are $99.  

If you’re one of the lucky ones who don’t need corrective lenses but love to wear glasses to mix up your style, select the option “Accessory (non-Rx lenses)." We’ll provide non-corrective lenses with the anti-glare and scratch resistant coatings, which also provide 100% UV protection, so you can safely wear them around town while you protect those peepers from harmful rays.

 

Do you offer bifocal or progressive lenses?

We currently don’t offer bifocal or progressive lenses due to the complexity of fitting these types of lenses.

However, we want you in a pair of our specs! If you find a pair of Rivet & Sway frames you would like to purchase, choose "No lenses (frame only)" on the frame detail page to add the pair you want to your shopping cart. You can have your optometrist fit them with the appropriate lenses. Frame only sales are $99 per pair and are only available for optical frames.   

Home Try On

How does the Home Try-On process work?

Easy, easy, easy. When you find a frame you like, just click the “Add To Home Try-On” button on the frame’s detail page. Repeat for up to five frames, and click on “Checkout.” You will not need to enter your Rx info at this stage since we'll send you Rivet & Sway frames with blank "demo" lenses for try-on purposes. 

During the checkout process, we’ll ask for your credit card information. Rest assured, the Home Try-On order is absolutely free. We collect credit card information to verify your identity and to have a credit card on file in case the frames you ordered are not returned within 30 days.

Once you place your order, you won’t have to wait long. We’ll ship your Home Try-On order via FedEx 2Day shipping and then the fun begins! Be a runway model for your family and friends. Try your frames on with different outfits. Take some photos and post them on the Rivet & Sway Facebook wall for instant feedback. See who you want to be.

After five days of hanging with the girls, pack the frames back into the shipping box they arrived in, seal up the box using the sticky strip on the box flap, stick on the pre-paid USPS label, and slip the package into your nearest mailbox. Easy. Fast. Free. Internet and shipping partners, we heart you for making life easier!

When do I need to return the Home Try-On frames?

Once you receive your Home Try-On kit, you’ll have five days to do whatever you need to make your decision. After five days, just pack the frames back into the shipping box, affix the pre-paid label, and slip the package into your nearest mailbox. So smooth, like buttah.

As for purchasing sunglasses without a prescription, it may be tempting to keep the frames you try on at home. However, we do need you to return those Home Try-On sunnies. Once you order the style you like, we'll rush them to you without a prescription and include 100% UV-protection. 

Why do you need my credit card for Home Try-On orders – aren’t they free?

During the checkout process, we’ll ask for your credit card information, but hold on. Your Home Try-On order is absolutely free. We collect credit card information to verify your identity and to have a credit card on file in case the  frames you ordered are not returned within 21 days. 

Will I receive prescription glasses in my Home Try-On order?

All frames sent for Home Try-On will include clear “demo” lenses with no correction or coatings.

How do I know my glasses fit?

For some tips on how to tell if a pair of frames fit appropriately, check our articles:

If you still have questions, give us a ring! We would be happy to help: (888) 900-4522 Mon-Fri, 9am-5pm Pacific. 

Can I keep the sunglasses from my Home Try-On order?

If you do not need prescriptions lenses in your sunglasses, we still need you to return the sample frames to us. We know it’s tempting to keep them, but if you do others cannot try them on. If you do not need a prescription in your sunglasses, you should have them in 2-3 days once we receive your order. 

Where can you ship Home Try-On orders?

We currently ship Home Try-On and Prescription orders to anywhere in the United States, including Hawaii and Alaska. If you live outside the US, please let us know. While we don’t ship internationally yet, we would like to in the future, and it would be great to know where you live. 

Ordering

Can I buy some specs if I don’t have my prescription handy?

If you know you have your prescription info somewhere, go ahead and complete your order and email or fax us a scanned copy of your prescription information later. Email to help@rivetandsway.com with “Rx Info” in the subject heading, or fax it to (206) 512-3117.

Be sure to include your order number and email address on your scanned copy so that we can match it up correctly. Please note that we won’t be able to process your order until we get your prescription information.

If you can’t find your prescription details, it’s okay. Give us your optometrist’s name, clinic phone number and your birth date (clinics sometimes require this to match the prescription), and we’ll ask them for your prescription details.

If your doctor or clinic did not measure or keep your pupillary distance measurement (PD), we’ll follow up with you. You’ll need to get your PD measured before we can process your order. It’s really important to have the PD so your prescription is focused in the proper spot on the lenses.

Can I upload a picture of myself to simulate what the frames would look like on me?

We don’t currently have a “virtual try-on” solution on our website. If you think this feature would be useful, we’d love to hear from you. Email us at help@rivetandsway.com

How do I check the status of my order?

We’ll send you a confirmation email at each stage of your order processing. Or you can view your order status in  My Account. We’ll also provide you with a FedEx tracking number for every order we ship. If you need help, please feel free to contact us directly. Call us at (888) 900-4522, Mon-Fri, 9am to 5pm PST, or email us at help@rivetandsway.com.

How do I give you my prescription?

You have three options for providing your prescription details:

  1. Upload It As You Checkout. This is the quickest way to get your new specs. If you have prescription information in hand, take a picture of it with your phone or a camera and upload it in the checkout process.
  2. Email or Fax Your Prescription Later. If you know you have your prescription info somewhere or you’d like to get it from your optometrist or eye clinic directly, you can still go ahead and complete your order and email or fax us a scanned copy of your prescription information later. Send an email to help@rivetandsway.com or fax to (206) 512-3117. Include your order number and put “Rx Info” in the email subject heading. Please note that we won’t be able to process your order until we get your prescription information. If you need help call us at 888-900-4522, Mon-Fri, 9am to 5pm PST.
  3. We’ll Contact Your Doctor. If you can’t find your prescription details, hang tight! Provide your optometrist’s name, clinic phone number and your birth date (clinics sometimes require this to match the prescription), and we’ll ask them for your prescription details. If your doctor or clinic did not measure or keep your pupillary distance measurement (PD), we’ll follow up with you. You’ll need to get your PD measured before we can process your order.
How long will it take for my glasses to arrive?

We offer free FedEx 2Day shipping for both Home Try-On and Prescription orders. Order processing depends on the type of order:

 

Home Try-On Order

Prescription Order

Order by 10 am PST on a Monday

 

 

When it ships

Same Day

1-2 Business Days

In transit 

+ 2 Business Days

+2 Business Days

Estimated arrival

Wednesday

Thursday or Friday

Order after 10 am PST on a Monday

 

 

When it ships

Next Day

2-3 Business Days

When it arrives

+ 2 Business Days

+2 Business Days

Estimated arrival

Thursday

Friday or Monday

A good rule of thumb is that if you place a Home Try-On order on Monday, it should arrive no later than Thursday. If you place a Prescription order on Monday, it should arrive no later than Monday of the following week. If you think an order is taking longer than it should, please feel free to email us at help@rivetandsway.com or call (888) 900-4522, Mon-Fri, 9am-5pm PST.

One exception: We hand-dye the lenses of our Rx sunglasses, so they take a little more to time to create. After ordering a pair (or two!), they can take up to 2 weeks to arrive at your door.

You can also find detailed order information on your My Account page.

Please note: The above estimates assume that we have your prescription information and that you live in a state that does not require verification. The states that do require us to verify your prescription are: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA. Verification may add up to 2 business days to the arrival estimates above.

I would like to try on your frames before buying – is that possible?

But of course, Dahling. That’s what the Home Try-On program is all about—you select up to five frames, and we’ll speed them to you to try on for free.

Once you get them, you’ll have up to five days to try on the specs with different outfits, gaze at yourself in the mirror, post pictures on Facebook, and get feedback from the people you trust most. After three days, place them back into the shipping box, affix the pre-paid USPS label, and then slip the package into your mailbox. We have a saying for that around here, “Done and done!”

There is an exception to our Home Try-On policy on sale frames. Due to the limited timeframe of our sales, we do not allow Home Try Ons. We also do not offer returns or exchanges on the sale frames. 

 

I’m ready to buy a pair or two of specs — what do I need before I place an order?

The most important thing you need is an up-to-date prescription from your optometrist. If it has been longer than two years since your last eye exam, you’ll need to go back to your optometrist to have it verified. It’s not uncommon for our eyes to change, especially as we get older.

You’ll also need your pupillary distance measurement or “PD.” The PD is the distance in millimeters between the centers of each pupil. This measurement verifies where to concentrate the power of your correction so you don’t have difficulty focusing. The PD should be listed on your prescription. If it’s not, your optician may have it on file or they’ll likely be willing to measure your PD for free or a small fee.

As you go through the checkout process, we’ll ask you to enter your prescription details. If your prescription reads like Greek to you, we’re here to help. Start by reading our article, Demystify Your Rx. Or call us at 888-900-4522, Mon-Fri, 9am to 5 pm PST, or email us at help@rivetandsway.com.

 

 

Oops. I made a mistake or changed my mind. Can I change or cancel my order?

We process our orders very quickly, but we’ll do our best to accommodate your request. Please contact us with your order number and requested change by email at help@rivetandsway.com or call us at 888-900-4522, Mon-Fri, 9am-5pm PST or. If you email your request, please put “Change/Cancel Order” in the subject heading.

If we can’t accommodate your request, we’ll send you instructions for processing your return or exchange and a pre-paid return label.

Prescriptions

Can I use my contact lens prescription to order glasses?

That would be convenient, wouldn’t it? Unfortunately, a contact lens prescription requires different measurements than those required for prescription eyeglasses. They’re not interchangeable. Even if you have only worn contacts, your optometrist may still have measured your eyes for eyeglasses, so give your eye clinic a call to see if they have your eyeglass prescription on file. Be sure to ask if they recorded your pupillary distance, as you’ll need that too!

Do you offer reading glasses (e.g. “readers”)?

We do! Add the Rivet & Sway specs you’d like to order to your shopping cart and then click on “Checkout.” When asked "What type of prescription do you have?" select the option "Readers" and choose reading strength you need from the drop down menu. We support strengths from +0.25 to +4.00.

How do I get a prescription?

Not to sound like your mother, but when is the last time you had your eyes checked, dear? It’s a good idea to get your eyes checked every two years. If you don’t currently see an ophthalmologist or optometrist, ask your friends for a referral and schedule an appointment.

A typical eye exam takes less than an hour and the optometrist checks the health of your eyes and calculates your prescription. Be sure to ask him or her to measure and note your pupillary distance (PD) during the exam.

If you have an optometrist but it’s been more than two years since your last prescription, you’ll need to have it updated.

I’m practically blind. Can you fill strong prescriptions? What if I have astigmatism?

Yes, of course! We can handle the vast majority of prescription strengths and astigmatic corrections. The range of prescription we support depends on the relationship between strength (the “SPH” measurement) and the astigmatism (the “CYL” measurement). The relationship between the two impacts the thickness and curvature of the lens.  In general, we support SPH measurements between -10 and +4 and CYL measurements between +/-4. 

 

Prescriptions Ranges

SPH ranges

-10.00    to   -8.25

-8.00    to     -4.25

 -4.00     to    -0.25

0.00    to   +2.00

+2.25   to  +4.00

CYL ranges

-2.00    to  +4.00

-4.00    to    +4.00

-4.00   to   +2.00*

-2.00   to   +2.00

-2.00   to  +2.00

Lens Type

1.67

1.67

1.60

1.60

1.67

 

* If your SPH is less than +/-2.0, then the max positive CYL adjustment is the absolute value of the SPH, e.g. if SPH = -1.5, max CYL is +1.5.  How’s that for technical?

 

If you require a prescription stronger than -10.00 or +4.00, we recommend that you work with your optician to fit the appropriate lens for you. We would be happy to discuss your prescription in detail to determine whether we can provide you with prescription lenses. Just give us a call at (888) 900-4522, Mon-Fri, 9am-5pm PST.

I’m unsure how to enter my prescription online. Can I send it to you?

Yes, of course! Scan a copy of your prescription and email it to help@rivetandsway.com with “Rx Info” in the subject heading, or fax it to (206) 512-3117. Please include your order number and email address so we can match your prescription to the correct order. Please note that we won’t be able to process your order until we get your prescription information.

If you want to learn how to read your prescription, see our tips in Demystifying Your Rx article, or give us a call at 888-900-4522, Mon-Fri, 9am to 5pm PST.

What is “pupillary distance” and how do I measure it?

Pupillary distance (PD) is the distance in millimeters between the centers of each pupil. This measurement verifies where to concentrate the power of your correction so you don’t have difficulty focusing.

In the course of a typical eye exam, optometrists and ophthalmologists may not measure your pupillary distance. Post-exam, the optician who assists you with ordering a new pair of eyeglasses is usually the person who handles PD measurements. Most eye clinics will happily measure your PD for you, even post-exam.

We recommend that you have your PD measured professionally. Even if it’s not written directly on your prescription, your PD may be on file with your doctor or the last place that made your prescription glasses. Most clinics give out this info without a fuss if they have it on file.

If your doctor did not measure your pupillary distance and you're having trouble getting it measured, drop us a line and we'll talk you through additional options:  help@rivetandsway.com or (888) 900-4522. 

Who verifies my order to make sure I haven’t entered anything obviously wrong?

We have logic in the entry form that will enforce certain rules to make sure you don’t enter a wacky prescription. If you live in a state that requires prescription verification, we’ll contact your doctor to confirm your prescription.

Are your prescription sunglasses lenses polarized?

The prescription lenses in our sunglasses come with a 100% UV-protection coating but are not polarized. This coating will protect your eyes while keeping you oh so stylish. 

When should I get ultra-thin lenses?

For both opticals and sunglasses, we suggest opting in for our ultra-thin, high-index lenses if, when you look at your prescription, any one of the following scenarios occurs:

One or both numbers under Sphere is stronger than -4

or

One or both numbers under Cylinder is stronger than -4 or +4

For Reading

One or both numbers under Sphere is stronger than +2

or

One or both numbers under Cylinder is stronger than -2 or +2

Still unsure? Give us a call at (888) 900-4522

Do your sunglasses come with ultra-thin lenses?

We do offer an option for ultra-thin lenses on prescription orders for an additional $30 (total of $199 per pair). Ultra-thin lenses include a 100% UV-protection coating. 

Please note that Rx sunnies will not come with a gradient tint because we hand-dye prescription lenses. Because of this, it may take a little longer to receive your prescription sunglasses (usually takes an extra 2-3 days). 

Can I order frames without prescription lenses?

Absolutely!! Specs are an accessory that can transform your look. We also recognize that some women have a complicated prescription that requires optometrist assistance, or you might need progressive or bifocal lenses (which we currently do not offer). Simply select “No lenses (frame only)" on the frame details page. Most optometrists will be happy to fit a Rivet & Sway frame with the right lens for you. Frame only sales are $99.  

If you’re one of the lucky ones who don’t need corrective lenses but love to wear glasses to mix up your style, select the option “Accessory (non-Rx lenses)." We’ll provide non-corrective lenses with the anti-glare and scratch resistant coatings, which also provide 100% UV protection, so you can safely wear them around town while you protect those peepers from harmful rays.

 

Do you offer bifocal or progressive lenses?

We currently don’t offer bifocal or progressive lenses due to the complexity of fitting these types of lenses.

However, we want you in a pair of our specs! If you find a pair of Rivet & Sway frames you would like to purchase, choose "No lenses (frame only)" on the frame detail page to add the pair you want to your shopping cart. You can have your optometrist fit them with the appropriate lenses. Frame only sales are $99 per pair and are only available for optical frames.   

Payment Info

Can I use a Flexible Spending Account or Heath Savings Account to buy glasses?

Yes!  Rivet & Sway is an approved prescription eyewear vendor for Flexible Spending and Health Savings accounts.  You can purchase your glasses by using a major credit card that is associated with a FSA or HSA account.  Or you may purchase your glasses using a unaffiliated credit card and submit our order confirmation email as a receipt for reimbursement.   If you have additional questions about how this works, please give us a call at 888-900-4522, Mon-Fri, 9am to 5pm PST.

Do you accept insurance?

We don’t accept insurance, but many insurance companies will accept receipts from providers outside their network for partial reimbursement. Your order confirmation email should suffice as a receipt. Please note that we sell our specs as a package so the order confirmation summary will not show the price for lenses and frames separately. Give us a call if you have any questions at 888-900-4522, Mon-Fri, 9am to 5pm PST.

I’m super-sleuthy and noticed a charge on my credit card account after I placed my Home Try-On order. What’s up?

During the checkout process, we collect credit card information to verify your identity, and to have a credit card on file in case the Home Try-On frames you ordered are not returned within 21 days.

Also, to authorize your credit card, we pass through a charge less than $2.00. This charge will disappear from your account within 48 hours. So, super sleuth (which we totally understand, we’re like that too), go check again and rest assured that the Home Try-On process is absolutely free!

When do you charge my credit card?

We authorize the credit card at the time of order placement by running a charge less than $1.00. This charge disappears from your account within 48 hours. We don’t charge your credit card for your purchase until we receive confirmation that our optical lab has completed your specs and shipped your order to you.

What is included in the price of Rivet & Sway glasses?

Each prescription eyewear purchase includes:

  • Lightweight, super durable lenses:
    • For an additional $30, we’ll use a 1.67 ultra-thin lens
  • Glare-free and scratch-resistant coatings
  • Free two-day shipping by FedEx
  • Limited edition microfiber pouch
  • A 60-day, happiness-guaranteed return policy

And, of course, a big XO for your order.


A note about our price reduction to $169

You may have noticed that we reduced our prices. This change came from customer feedback. We had been providing an ultra-thin, high-index lens standard on all prescriptions. Some customers with light prescriptions felt these lenses were hard to adjust to because they're so different optically from polycarbonate lenses (the type most opticians use for low prescriptions). We also got feedback that some customers didn't want to pay for unneeded lenses. So we decided to make ultra-thin lenses an option for $30 extra. Now glasses with high quality, lightweight and impact-resistant polycarbonate lenses are only $169. Glasses with ultra-thin 1.67 high-index lenses are $199.  

Multiple-pair incentive

Another change we made was to make purchasing more than one pair of frames more compelling. We did this because we believe that eyeglasses are the ultimate fashion accessory and every women should have more than one pair. Now each additional pair of glasses purchased in the same order will be $99 (for glasses with standard lenses) or $129 (for ultra-thin, high-index lenses). 

Please note that sale frames are not eligible for multiple-pair pricing. 

 

 

Shipping & Returns

Free shipping. Really?

Yes, really! If you’re like us, you don’t like to wait, and you want to be able to track your shipment. We offer free FedEx 2Day shipping for all of our orders and free Home Try-On returns via USPS—with tracking, so you know exactly where your new lovelies are at any given moment!

How do I return my glasses?

If you would like to return your specs for any reason in the first 60 days, please contact us by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST, and we’ll be happy to help you.

Once we talk with you about your return, we’ll even send a pre-paid return label and box if you need one. When we receive your frames, we’ll either refurbish your specs, send you new specs or process a return credit onto your credit card, depending on the situation.

How long will it take for my glasses to arrive?

We offer free FedEx 2Day shipping for both Home Try-On and Prescription orders. Order processing depends on the type of order:

 

Home Try-On Order

Prescription Order

Order by 10 am PT

 

 

When it ships

Same Day

1-2 Business Days

In transit

+ 2 Business Days

+2 Business Days

Estimated arrival

2 Business Days Later

3-4 Business Days Later

Order after 10 am PT

 

 

When it ships

Next Day

2-3 Business Days

When it arrives

+ 2 Business Days

+2 Business Days

Estimated arrival

3 Business Days Later

4-5 Business Days Later

A good rule of thumb is that if you place a Home Try-On order on Monday, it should arrive no later than Thursday. If you place a Prescription order on Monday, it should arrive no later than Monday of the following week. If you think an order is taking longer than it should, please feel free to contact us directly by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST.

One exception: We hand-dye the lenses of our Rx sunglasses, so they take a little more to time to create. After ordering a pair (or two!), they can take up to 2 weeks to arrive at your door.

What is your guarantee and return policy?

Curious toddler got the best of your new specs? Second-guessing your decision? Something slightly off? It happens. That’s why we offer a 60-day, no-questions-asked return policy.

If you would like to return your specs for any reason in the first 60 days, please contact us by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST and we’ll be happy to help you. We’ll even send a pre-paid return label to make it easy and free for you to make a return or exchange.

Please note that we do not allow returns or exchanges on our sale frames. If you have a problem with the quality of a sale frame, please contact us. 

Where do you ship Home Try-On and Prescription orders?

We currently ship Home Try-On and Prescription orders to anywhere in the United States, including Hawaii and Alaska. If you live outside the US, please let us know. While we don’t ship internationally yet, we would like to in the future, and it would be great to know where you live. Shoot us an email at help@rivetandsway.com and let us know.

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