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Frequently Asked Questions
Easy, easy, easy. When you find a frame you like, just click the “Add To Home Try-On” button on the frame’s detail page. Repeat for up to three frames, and click on “Checkout.” You will not need to enter your Rx info at this stage since we'll send you Rivet & Sway frames with blank "demo" lenses for try-on purposes.
During the checkout process, we’ll ask for your credit card information. Rest assured, the Home Try-On order is absolutely free. We collect credit card information to verify your identity and to have a credit card on file in case the frames you ordered are not returned within 30 days.
Once you place your order, you won’t have to wait long. We’ll ship your Home Try-On order via FedEx 2Day shipping and then the fun begins! Be a runway model for your family and friends. Try your frames on with different outfits. Take some photos and post them on the Rivet & Sway Facebook wall for instant feedback. See who you want to be.
After three days of hanging with the girls, pack the frames back into the shipping box they arrived in, seal up the box using the sticky strip on the box flap, stick on the pre-paid USPS label, and slip the package into your nearest mailbox. Easy. Fast. Free. Internet and shipping partners, we heart you for making life easier!
Once you receive your Home Try-On kit, you’ll have three days to do whatever you need to make your decision. After three days, just pack the frames back into the shipping box, affix the pre-paid label, and slip the package into your nearest mailbox. So smooth, like buttah.
During the checkout process, we’ll ask for your credit card information, but hold on. Your Home Try-On order is absolutely free. We collect credit card information to verify your identity and to have a credit card on file in case the frames you ordered are not returned within 30 days.
All frames sent for Home Try-On will include clear “demo” lenses with no correction or coatings.
For some tips on how to tell if a pair of frames fit appropriately, check our articles:
- How to Select a Frame by Size - how to use your existing pair of glasses to find your frame size
- Perfect Size Checklist - a quick reference guide for evaluating fit
- How to Select a Frame By Face Shape - find the right pair of frames for your face shape
- The Golden Guidelines - an exploration of 7 considerations when selecting a frame
If you still have questions, give us a ring! We would be happy to help: (888) 900-4522 Mon-Fri, 9am-5pm Pacific.
We currently ship Home Try-On and Prescription orders to anywhere in the United States, including Hawaii and Alaska. If you live outside the US, please let us know. While we don’t ship internationally yet, we would like to in the future, and it would be great to know where you live.
