We Help?
Frequently Asked Questions
Yes, really! If you’re like us, you don’t like to wait, and you want to be able to track your shipment. We offer free FedEx 2Day shipping for all of our orders and free Home Try-On returns via USPS—with tracking, so you know exactly where your new lovelies are at any given moment!
If you would like to return your specs for any reason in the first 60 days, please contact us by email us at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST, and we’ll be happy to help you.
Once we talk with you about your return, we’ll even send a pre-paid return label and box if you need one. When we receive your frames, we’ll either refurbish your specs, send you new specs or process a return credit onto your credit card, depending on the situation.
We offer free FedEx 2Day shipping for both Home Try-On and Prescription orders. Order processing depends on the type of order:
|
|
Home Try-On Order |
Prescription Order |
|
Order by 10 am PT |
|
|
|
When it ships |
Same Day |
1-2 Business Days |
|
In transit |
+ 2 Business Days |
+2 Business Days |
|
Estimated arrival |
2 Business Days Later |
3-4 Business Days Later |
|
Order after 10 am PT |
|
|
|
When it ships |
Next Day |
2-3 Business Days |
|
When it arrives |
+ 2 Business Days |
+2 Business Days |
|
Estimated arrival |
3 Business Days Later |
4-5 Business Days Later |
A good rule of thumb is that if you place a Home Try-On order on Monday, it should arrive no later than Thursday. If you place a Prescription order on Monday, it should arrive no later than Monday of the following week. If you think an order is taking longer than it should, please feel free to contact us directly by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST.
Curious toddler got the best of your new specs? Second-guessing your decision? Something slightly off? It happens. That’s why we offer a 60-day, no-questions-asked return policy.
If you would like to return your specs for any reason in the first 60 days, please contact us by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST and we’ll be happy to help you. We’ll even send a pre-paid return label to make it easy and free for you to make a return or exchange.
We currently ship Home Try-On and Prescription orders to anywhere in the United States, including Hawaii and Alaska. If you live outside the US, please let us know. While we don’t ship internationally yet, we would like to in the future, and it would be great to know where you live. Shoot us an email at help@rivetandsway.com and let us know.
