Shipping & Returns | Rivet & Sway
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Frequently Asked Questions

Shipping & Returns
Free shipping. Really?

Yes, really! If you’re like us, you don’t like to wait, and you want to be able to track your shipment. We offer free FedEx 2Day shipping for all of our orders and free Home Try-On returns via USPS—with tracking, so you know exactly where your new lovelies are at any given moment!

How do I return my glasses?

If you would like to return your specs for any reason in the first 60 days, please contact us by email us at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST, and we’ll be happy to help you.

Once we talk with you about your return, we’ll even send a pre-paid return label and box if you need one. When we receive your frames, we’ll either refurbish your specs, send you new specs or process a return credit onto your credit card, depending on the situation.

How long will it take for my glasses to arrive?

We offer free FedEx 2Day shipping for both Home Try-On and Prescription orders. Order processing depends on the type of order:

 

Home Try-On Order

Prescription Order

Order by 10 am PT

 

 

When it ships

Same Day

1-2 Business Days

In transit

+ 2 Business Days

+2 Business Days

Estimated arrival

2 Business Days Later

3-4 Business Days Later

Order after 10 am PT

 

 

When it ships

Next Day

2-3 Business Days

When it arrives

+ 2 Business Days

+2 Business Days

Estimated arrival

3 Business Days Later

4-5 Business Days Later

A good rule of thumb is that if you place a Home Try-On order on Monday, it should arrive no later than Thursday. If you place a Prescription order on Monday, it should arrive no later than Monday of the following week. If you think an order is taking longer than it should, please feel free to contact us directly by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST.

One exception: We hand-dye the lenses of our Rx sunglasses, so they take a little more to time to create. After ordering a pair (or two!), they can take up to 2 weeks to arrive at your door.

What is your guarantee and return policy?

Curious toddler got the best of your new specs? Second-guessing your decision? Something slightly off? It happens. That’s why we offer a 60-day, no-questions-asked return policy.

If you would like to return your specs for any reason in the first 60 days, please contact us by email at help@rivetandsway.com or call 888-900-4522, Mon-Fri, 9am-5pm PST and we’ll be happy to help you. We’ll even send a pre-paid return label to make it easy and free for you to make a return or exchange.

Please note that we do not allow returns or exchanges on our sale frames. If you have a problem with the quality of a sale frame, please contact us. 

Where do you ship Home Try-On and Prescription orders?

We currently ship Home Try-On and Prescription orders to anywhere in the United States, including Hawaii and Alaska. If you live outside the US, please let us know. While we don’t ship internationally yet, we would like to in the future, and it would be great to know where you live. Shoot us an email at help@rivetandsway.com and let us know.

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